1.Introduction
At DG Herbal, we are committed to delivering your orders safely and on time across India.
2.Order Processing
Orders are usually processed within 24–48 hours after confirmation.
3.Delivery Timeline
Orders are generally delivered within 4–7 business days depending on your location and courier availability.
4.Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
5.Order Tracking
Once your order is dispatched, tracking details may be shared via SMS, WhatsApp, or email.
6.Delivery Delays
Delivery timelines may occasionally be affected due to weather conditions, public holidays, courier issues, or unforeseen circumstances.
7.Incorrect Address
Customers are requested to provide accurate shipping details. DG Herbal will not be responsible for delays or delivery issues caused by incorrect addresses or contact information.
8.Damaged Package
If you receive a damaged package, kindly contact our support team within 48 hours along with clear photos/videos for assistance.
9.COD & Payment Policy
Selected orders may require 10% advance confirmation, while the remaining amount can be paid through Cash on Delivery (COD).
10.Contact Information
If you have any questions, concerns, or request regarding this Privacy Policy or your data, please contact us:
DG Herbal / Global Gaur Pvt. Ltd.
GT Road, Block 3-A1, Ground Floor, Near Lekh Raj Sharma and Sons, Goraya, Punjab, India
Phone No.- 62843-89827
Email. support@dgherbal.com
Timings- Mon -Sat: 10:00AM - 6:00 PM
Shipping Time: Within 4-7 Days