1. Inrtroduction
At DG Herbal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit dgherbal.com or make a purchase from us.
Your Privacy,
Our Priority
We are committed to keeping your personal information safe and secure. Your trust means everything to us.
2. Information We Collect
We may collect the following types of information:
i) Personal information
Name, Phone number, email address, Shipping address and billing address.
ii) Order Information
Products ordered, payment details, transaction information, order history and preferences.
iii) Technical Information
IP Address, Browser type, device information, cookies and analytics data about how you use our website.
Contact Us
If you have any questions, concerns, or request regarding this Privacy Policy or your data, please contact us:
DG Herbal / Global Gaur Pvt. Ltd.
GT Road, Block 3-A1, Ground Floor, Near Lekh Raj Sharma and Sons, Goraya, Punjab, India
Phone No.- 62843-89827
Email. support@dgherbal.com
Timings- Mon -Sat: 10:00AM - 6:00 PM
Shipping Time: Within 4-7 Days
3. How We use your Information
We use the information collected to:
i) Process and deliver your orders.
ii) Provide customer support and respond to your queries
iii) Send order updates, notifications, and important information
iv) Send promotional offers and marketing communication (Only with your consent)
v) Improve our website, products and services
vi) Detect, prevent and address fraud or security issues.
4. Payment Security
We do not store your card or sensitive payment details directly on our servers. All payments are securely processed through trusted third- party payment gateways that comply with industry standards.
5. Cookies & tracking technology
We use cookies and similar technologies, including Meta Pixel and analytics tools, to enhance your browsing experience, analyse website performance, and improve our marketing efforts. You can choose to disable cookies through your browser settings.
6. Data Sharing Policy
We do not sell, rent, or trade your personal information to third parties.
However, we may share your information with:
• Delivery partners - to deliver your orders
• Payment gateways - to process secure payments
• Service providers - who assist in website management, analytics, marketing and customer support.
These partners are only allowed to use your information for business operations and are obligated to keep it confidential.
7. Customer Communication
By providing your contact detalls, you consent to receive communication from DG Herbal via WhatsApp. SMS, calls or email regarding
i)Order confirmations and updates
ii)Delivery and shipping notifications
iii)Customer support
iv)Promotional offers and new product updates
You can opt-out of marketing communication at any time.
8. Data Protection
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure or misuse.
9. User Rights
You have the right to:
i)Request access to the personal information we hold about you
ii)Request correction of inaccurate or incomplete information
iii)Request deletion of your personal information
iv)Opt-out of marketing communications
To exercise these rights, please contact us using the details provided below.
10. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any information.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised effective date.