DG Herbal refund and return policy banner featuring herbal leaves, a mortar and pestle, and a natural wellness-themed background.
DG Herbal refund and return policy banner featuring herbal leaves, a mortar and pestle, and a natural wellness-themed background.

Safe & Secure Shopping

Your information and payments are always safe and secure

Payment Policy

Our payment structure is:
10% advance and
90% Cash on delivery

Return Policy

We only accept returns or replacements for damaged products.

Delivery Within 4-7 Days

Orders are usually delivered within 4-7 days.

1. Return Policy

2. Refund Eligibility

Return is applicable only on damaged products.

If you receive a damaged, defective or wrong product, you can request a return or replacement.

Please Note:
  • We do not accept returns for reasons such as change of mind, dislike, or order cancellation after shipping.
  • Used or tampered products are not eligible for return or replacement.

2.Refund Eligibility

  1. The product must be damaged/ defective/ wrong product received.
  2. The issue must be reported within 48 hours of delivery.
  3. You must provide clear photos/ videos of the damaged product and packaging.
  4. The Product must be returned in its original packaging with all accessories and labels. 
Step-by-step return request process infographic showing customer support, review, shipping, and refund or replacement stages.
Step-by-step return request process infographic showing customer support, review, shipping, and refund or replacement stages.

Shipping Information

Refund Process

Global Gaur Pvt. Ltd.

GT Road, Block 3-A1, Ground Floor Near Lekh Raj Sharma & Sons Goraya, Punjab, India

Orders are usually delivered within 4-7 days depending on your location

Refund Process

  1. Once we receive and verify the returned product,
  2. We will process your refund or replacement.
  3. Refunds will be initiated to the original payment method. • Please allow 5 – 7 business days for the refund to reflect in your account.
  4. Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Payment Mode

Our Payment Structure:
1. Prepaid is accepted.
2. Cash on delivery is also available.
10 % Advance (to confirm the order).
90% COD (Cash on Delivery)

7. Secure

This ensures a safe and secure transaction for our customers.

Important Notes banner featuring an information icon with bold text on a clean white background.
  1. We receive the right to reject any return request that does not meet our policy.
  2. DG Herbal is not responsible for any damage caused due to misuse of the product.
  3. For any questions or support, please contact our customer care team.